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FAQs
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Shipping & Orders
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Where does Pelucci ship?
Where does Pelucci ship?
Pelucci ships Australia-wide at a standard flat rate of $9.90. Orders of $70 or more qualify for free standard shipping. We also ship to New Zealand, from $30 AUD.
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How much does shipping cost?
How much does shipping cost?
Within Australia we offer Australia Post Standard shipping ($9.90, free on orders of $70 or more) and Express shipping ($12.90, or $9.90 on orders of $100 or more). Just select Express at checkout. Shipping to New Zealand starts from $30 AUD.
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When will I receive my order?
When will I receive my order?
Standard Australia Post: 2-8 business days
Express Australia Post: 1-4 business days
New Zealand: delivery times vary depending on your location and customs processing.
Track your order on our Track Your Order page.
(Please note all shipping times are from fulfilment. No fulfilment is done on weekends or public holidays.)
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Do you ship to PO boxes?
Do you ship to PO boxes?
Yes!
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How can I change my shipping address?
How can I change my shipping address?
If your order is shipping to an incorrect address, please email Hi@Pelucci.com.au. as soon as possible.
Once your order has been shipped we are unable to change the address.
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Can I change or cancel my order?
Can I change or cancel my order?
Yes, if we're able to catch it in time, we can update your order! As soon as possible, please reach out to Hi@Pelucci.com.au.
No guarantees sorry.
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How can I check the status of my order?
How can I check the status of my order?
Once your order is sent, check your inbox for an email notification which will provide a link to order tracking details. If you have any other questions, reach out to Hi@Pelucci.com.au.
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What payment methods does Pelucci accept?
What payment methods does Pelucci accept?
We accept Visa, MasterCard, American Express, Discover, and all other major debit and credit cards. Paypal and Afterpay are accepted.
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Returns and Exchanges
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What’s your return policy?
What’s your return policy?
We do not offer refunds for change of mind, including where the incorrect size or colour has been selected. At our discretion, we may offer an exchange or store credit for eligible accessories returned within 15 days of delivery. Items must be unused, unworn, clean, undamaged and have their original tags attached. Pet toys, enrichment lick mats, and sale or promotional items cannot be returned for change of mind. This does not limit your rights under the Australian Consumer Law. More info on our Refunds & Returns page.
If your order is outside of 15 days but you have an issue with your order and are within our 1 year warranty period, feel free to reach out to us at hi@pelucci.com.au
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Tell me about exchanges
Tell me about exchanges
At our discretion, we may offer an exchange or store credit for eligible accessories returned within 15 days of delivery. For a change-of-mind or sizing exchange, the customer is responsible for return and reshipping costs. Please email hi@pelucci.com.au before returning an item.
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Warranty
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What is your Warranty?
What is your Warranty?
Our accessories come with a limited one-year warranty. Each case is assessed individually. While wear and tear are inevitable, especially with pets, if the items you've purchased don't meet expectations, email us at hi@pelucci.com.au Toys are not refundable, we do not offer returns on toys. Please see our refunds page for more info.
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Products & Sizes
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How can I find more information about a product?
How can I find more information about a product?
Individual product pages have lots of useful information including photos, features, care instructions, and size guides. Still have questions? Email us at Hi@Pelucci.com.au
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How do I clean my Pelucci products?
How do I clean my Pelucci products?
Gentle soap is best. Lay flat to air dry
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Where can I buy Pelucci products?
Where can I buy Pelucci products?
Through our online store only at this stage
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