FAQs
-
Shipping & Orders
-
Where does Pelucci ship?
Where does Pelucci ship?
Pelucci ships everywhere in the Australia at a standard flat rate of $9. Orders over $100 qualify for free shipping.
-
How much does shipping cost?
How much does shipping cost?
We offer Australia Post standard shipping ($9) & Express ($12). Just select Express (2-4 business days) shipping at checkout.
-
When will I receive my order?
When will I receive my order?
Standard Australia Post:
2-5 business days delivery to metropolitan areas
3-6 business days delivery to other areas
Express Australia Post:
2-5 business days delivery to metropolitan areas
1-3 business days delivery to other areas
Orders will be fulfilled by our team within 24 hours of placing your order.
Track your orders here - https://auspost.com.au/mypost/track/#/search
(please note all shipping times are from fulfilment. No fulfilment is done on weekends or public holidays.) -
Do you ship to PO boxes?
Do you ship to PO boxes?
Yes!
-
How can I change my shipping address?
How can I change my shipping address?
If your order is shipping to an incorrect address, please email Hi@Pelucci.com.au. as soon as possible.
Once your order has been shipped we are unable to change the address.
-
Can I change or cancel my order?
Can I change or cancel my order?
Yes, if we're able to catch it in time, we can update your order! As soon as possible, please reach out to Hi@Pelucci.com.au
-
How can I check the status of my order?
How can I check the status of my order?
Once your order is sent, check your inbox for an email notification which will provide a link to order tracking details. Occasionally, the carrier takes 1-2 business days to provide tracking info once your order ships. If you have any other questions, reach out to Hi@Pelucci.com.au.
-
What payment methods does Pelucci accept?
What payment methods does Pelucci accept?
We accept Visa, MasterCard, American Express, Discover, and all other major debit and credit cards.
-
-
Returns and Exchanges
-
What’s your return policy?
What’s your return policy?
Unused or unworn items can be returned within 15 days, just email us at Hi@Pelucci.com. Items on sale may not be exchanged.
If your order is outside of 15 days but you have an issue with your order and are within our 1 year warranty period, feel free to reach out to us at Hi@Pelucci.com.au
-
Tell me about exchanges
Tell me about exchanges
We are happy to help with exchanges. Email us :)
-
What is your warranty?
What is your warranty?
We’ve worked hard to create a set of essentials that are durable and lasting so we offer a 1 year warranty on our products. Wear and tear may happen, especially when pets are involved, but if your items are damaged within a year of purchase, we’ll replace them free of charge. Email us at Hi@Pelucci.com.au to chat about our warranty. We do not accept returns or exchanges for dirty or dog damaged items. However, if the product you received is incorrect or breaks, we will gladly exchange it for you or provide a refund on a case-by-case basis.
-
Uh oh, my pup broke the item! What can I do?
Uh oh, my pup broke the item! What can I do?
Reach out to Hi@Pelucci.com.auto see what we can do for you. Please read our policy on returns and exchanges.
-
-
Warranty
-
What is your Warranty?
What is your Warranty?
Our accessories come with a limited one-year warranty. While wear and tear are inevitable, especially with pets, if the items you've purchased don't meet expectations within a year of purchase, we'll repair or replace them at no cost. Email us at hi@Pelucci.com.au
Toys are not refundable, we do not offer returns on toys. Please see our refunds page for more info.
-
-
Products & Sizes
-
How can I find more information about a product?
How can I find more information about a product?
Individual product pages have lots of useful information including photos, features, care instructions, and size guides. Still have questions? Email us at Hi@Pelucci.com.au
-
How do I clean my Pelucci products?
How do I clean my Pelucci products?
Gentle soap is best. Lay flat to air dry
-
Where can I buy Pelucci products?
Where can I buy Pelucci products?
Through our online store only
-