Terms of use
Welcome to Pelucci. These Terms of Use govern your access to and use of our website at www.pelucci.com.au and any purchases made through our online store. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.
Overview
Operated by Pelucci, our site is referred to as "we," "us," or "our." By engaging with our site, you acknowledge your commitment to abide by the terms, conditions, policies, and notices outlined here. These stipulations apply universally to all users of the site, including visitors, purchasers, vendors, merchants, and contributors.
User Obligations
Before utilising our site, we urge you to carefully review these regulations. Continued use implies your acquiescence to these conditions.
Eligibility
By using this website, you confirm that you are at least 18 years of age or have permission from a parent or legal guardian.
Prohibited Use
You must not:
- use the website for any unlawful purpose;
- interfere with the security or operation of the website;
- upload viruses or malicious code;
- copy, reproduce or distribute website content without our written permission.
Accuracy and Completeness
We make every reasonable effort to ensure the information on this website is accurate. However, errors or omissions may occur and we reserve the right to correct them at any time without prior notice.
Service Modifications and Pricing
Price alterations without prior notice are possible. Additionally, service modifications or terminations may occur at our discretion, devoid of advance warning.
Products
We have made every effort to display product colours as accurately as possible. However, colours may vary depending on your device or monitor, and we cannot guarantee that the colour displayed will exactly match the product. Product dimensions are approximate and minor variations may occur.
Accountability for Personal Information
Accurate account and purchase information is your responsibility. Prompt updates are encouraged.
External Tools and Links
We may offer third-party tools and links, though we do not oversee them.
User Submissions and Comments
By sharing content like comments or ideas, you grant us the right to use these materials without compensation. Ensure your contributions adhere to respectful standards.
Privacy Protection
Our commitment to privacy is underscored by our privacy policy.
Errors and Omissions
Mistakes may occur. While efforts will be made to rectify errors, perfection cannot be guaranteed.
Adherence to the Law
Utilize our site in compliance with legal and ethical standards.
Limitation of Liability
To the maximum extent permitted by Australian law, Pelucci is not liable for any indirect, incidental or consequential loss arising from your use of this website or our products. Nothing in these Terms excludes any rights you have under the Australian Consumer Law.
Personal Responsibility
We reserve the right to suspend or terminate access to our website if these Terms are breached.
Comprehensive Coverage
These terms encompass the entirety of site usage. Changes will be posted on this page.
Stay Updated
For the most current terms, refer to this page periodically.
Governing Law
These Terms of Use are governed by the laws of Queensland, Australia.
By using this website, you agree that any disputes arising from your use of this website or the purchase of products from Pelucci will be subject to the exclusive jurisdiction of the courts of Queensland.
Shipping
Pelucci ships Australia-wide. Orders are generally dispatched within the timeframe stated on our website, although dispatch times may vary during promotional periods, public holidays or unforeseen circumstances.
Once your order has been dispatched, delivery timeframes are the responsibility of the shipping carrier. While we make every effort to ensure timely delivery, Pelucci cannot guarantee delivery dates and is not responsible for delays caused by postal or courier services.
Shipping costs and estimated delivery times are displayed during checkout.
Returns and Refunds
We want you and your dog to love your Pelucci products.
If you change your mind, returns may be accepted in accordance with our Returns Policy. Products must be unused, in their original condition and packaging, and returned within the applicable return period.
For hygiene and safety reasons, some products may not be eligible for return if they have been used.
If a product is faulty, damaged or not of acceptable quality, you are entitled to a remedy under the Australian Consumer Law.
Please contact us at hi@pelucci.com.au before returning any item so we can assist you with the process.
Intellectual Property
The Pelucci name, logo, branding, website content, product descriptions, images, photographs, graphics, designs and other materials created or used by Pelucci may be protected by intellectual property laws, including copyright and trademark laws.
You must not use Pelucci’s name, logo, branding or other website content without our prior written permission.
Seek Assistance
Queries about these terms may be directed to hi@pelucci.com.au.